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Support & Service Related Job Opportunities P.O. Box 1741
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Software/Technical Customer Care Specialist |  |
| Job Id: |
ccs |
| Description: |
Growing software development company offering financial institutions a cloud-based platform needs a Product / Customer Care Specialist whose focus will be supporting B2b clients on software issues. This is a growing and innovative company with excellent future potential into other areas of the company. Requires someone who is software technology savvy with excellent customer focus and troubleshooting experience.
60-70% of the job focus is software troubleshooting, debugging and problem solving. Communication and documentation skills and experience important. Technically savvy and curious mindset ideal Banking / technology / customer service background most ideal. Pluses include defect tracking tools experience like Jira a PLUS as well as SQL, .NET, XML, etc. are pluses. |
| Salary: | $60,000-$65,000 DOE |
| Area: | Phoenix, Arizona |
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| |
Subject Matter Expert (Collections) | |
| Job Id: |
success |
| Description: | Client Success Analyst(Collections) Exciting growing company offering excellent career opportunity!! Talented and sharp candidate needed to join this energetic company with best-in-class leaders and industry professionals. Key role with exceptional growth opportunity for team player that wants to learn and advance in the financial technology industry. Qualifications: " Ideal candidate will have excellent communication and client engagement skills coupled with an analytical mindset in order to become a Subject Matter Expert for ensuring customer satisfaction " Banking and/or Credit Union experience required!! " Bachelor's degree and 2-3+ year experience in similar or related role " Strong relationship building skills and ability to prioritize any client issues and manage communications during software implementation, configuration, escalation issues, etc. " Highly organized and attentive to timelines and delivery dates " Technically savvy with curious mindset and motivated to learn! " Willingness to wear many hats!!! MUST have credit union or banking experience along with background as a Collector or Collection Manager; Repossession or Bankruptcy Specialist; Data or Systems Analyst. |
| Salary: | DOE |
| Area: | Remote |
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| |
Junior Business Analyst-Software Product Support Team | |
| Job Id: |
pss |
| Description: | *** Will consider Recent College Grads with great communication skills ***
Dynamic growing company offering excellent career opportunity -- Exceptional candidates needed for software product team of proprietary applications to our financial industry clients. Software or database familiarity is a plus as is Client-facing skills, dedication to customer satisfaction, and affinity for technology to handle technical questions etc. You will work with software customers on analysis of their needs and assisting them with product use and knowledge. This is an opportunity for an entry level position in a forward-looking growing company. Exceptional contemporary collaborative office environment!! Recent grads considered with some internship or campus experience exhibiting excellent people skills, affinity for technology, and customer service/support abilities. Requirements: 0 - 2 years' experience as a business analyst, coordinator, trainer, marketing, customer support or related Bachelor's Degree in MIS, Business, Marketing, or related major Excellent attitude and communication skills required for front line interface with our clients |
| Salary: | DOE |
| Area: | Phoenixville, Arizona area only |
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